A 36-unit townhome association in North Austin
Replacing twelve water heaters across a townhome HOA
Twelve end-of-life tanks replaced over three days on one permit package, with every unit back in hot water the same afternoon.
What changed
12
Units replaced
3
Days on site
3 hours
Longest time without hot water
The challenge
The association's inspection flagged twelve tanks past fifteen years old. Owners wanted them replaced before winter, but nobody wanted a day without hot water or twelve separate permits.
What Northgate did
Northgate staged all twelve units on site, ran two crews and scheduled four replacements a day in two-hour windows. One permit package covered the lot. Every owner had hot water again within three hours of their window opening.
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